Shrinam

Data Processing Addendum (Business Customers)

Version v1 · Last updated 18 July 2026 · Hindustani AI Logics OPC Pvt Ltd · Made in India 🇮🇳

Jab aap (“Customer”) Shrinam ko apni website par lagate hain, hum aapki taraf se aapke visitors ka data process karte hain. Is naate Hindustani AI Logics OPC Pvt Ltd ek Data Processor hai aur aap Data Fiduciary — DPDP Act, 2023 ke anusaar. Ye Addendum humari Terms of Service ka hissa hai aur business use par lागू hota hai.

1. Bhoomikaayein (roles)

• Customer = Data Fiduciary: Visitor data ke purpose aur legal basis (consent) ke liye aap zimmedaar hain.
• Shrinam = Data Processor: Hum data sirf aapke nirdesh (instructions) par, service dene ke liye process karte hain — kisi aur purpose ke liye nahi.

2. Kya process hota hai

• Data: Visitor conversation/voice transcript, IP+location, device, di gayi contact details, aur (opt-in par) chehra/awaaz.
• Vyakti: Aapki website ke visitors / leads.
• Purpose: AI assistant chalana, leads qualify karna, memory (consent par), aur aapko analytics dikhana.

3. Sub-processors

Hum ye bharose-mand sub-processors istemaal karte hain: Google Cloud (hosting/storage, Bharat region), Google Gemini (AI inference), Razorpay (payments). Naye sub-processor jodne par hum reasonable notice denge; aap uचित aitraaz kar sakte hain.

4. Suraksha (security)

• Data at-rest aur in-transit encrypted; biometric templates AES-256.
• Tenant-isolation, access-control, aur audit logging.
• Tamper-proof consent ledger — har visitor sehmati ka proof.

5. Breach notification

Kisi breach ka pata chalne par hum aapko (Customer ko) bina uचित der, 72 ghante ke andar soochit karenge — taaki aap apne DPDP dayitv (Board + affected persons ko notice) poore kar sakein. Hum jaanch me sahyog karenge.

6. Data-principal requests

Aapke kisi visitor ke access/correction/erasure anurodh me hum aapki madad karenge. Visitor khud bhi Shrinam ke andar ya email se erasure maang sakta hai — deletion par cryptographically-signed certificate banta hai.

7. Training

Hum aapke ya aapke visitors ke data par apne AI models train nahi karte.

8. Termination par data

Contract khatam hone par hum aapke nirdesh par visitor data return ya delete kar denge (kanooni retention chhod kar), backups sameत uचित samay-seema me.

9. Likeness / avatars

Agar aapke visitors avatar feature use karte hain, to Likeness & Avatar Policy lागू hoti hai — consent-warranty aur third-party/minor/deepfake bans sameत.

10. Sign-off

Enterprise customers jo signed DPA copy chahte hain, ya kisi khaas clause par baat karni ho: support@hindustaniai.com par likhein.