Shrinam

Privacy Policy

Version v1 · Last updated 18 July 2026 · Hindustani AI Logics OPC Pvt Ltd · Made in India 🇮🇳

Hindustani AI Logics OPC Pvt Ltd (“Shrinam”, “hum”) aapki privacy ki izzat karta hai. Ye policy batati hai ki hum kaunsa data lete hain, kaise istemaal karte hain, aur aapke kya adhikaar hain — Digital Personal Data Protection Act, 2023 (DPDP) aur IT Act / SPDI Rules ke anusaar.

1. Hum kya collect karte hain

• Conversation: AI se aapki baat-cheet (voice transcript / text chat) — jawab dene ke liye aur, sehmati se, agli baar yaad rakhne ke liye.
• IP address & location: IP aur usse anumaanit city/region/country — security, abuse-prevention, analytics.
• Device info: Browser, OS, device type.
• Contact details: Naam, phone, email — SIRF jab aap khud batate hain.
• Biometric (chehra & awaaz): Sirf explicit opt-in par — neeche “Biometric Data” section dekhein.

2. Sehmati (Consent)

AI se baat karne se pehle aapki sehmati zaroori hai. Har sehmati (dena/wapas lena) ek tamper-proof cryptographic ledger me record hoti hai — timestamp, IP aur policy-version ke saath — dono taraf legal proof ke liye. Sehmati na dene par aap website saamanya roop se browse kar sakte hain; sirf AI band rahegi. Har purpose ke liye alag (unbundled) sehmati li jaati hai.

2A. Kanooni aadhar (Lawful basis)

Hum aapka personal data aapki sehmati aur/ya DPDP Act ke tहत anumat legitimate uses (jaise aapki maangi hui service dena, security, aur kanooni compliance) ke aadhaar par process karte hain. Jahan aadhaar sehmati hai, wo specific, informed aur azad roop se di gayi hoti hai, aur kabhi bhi wapas li ja sakti hai. Sehmati wapas lene se wo processing prabhavit nahi hoti jo pehle kanoonan ki ja chuki hai.

3. Biometric Data (Chehra & Awaaz)

Aapka chehra (facial geometry) aur awaaz (voice pattern) DPDP/SPDI ke tहत sensitive / biometric personal data hain. Iske liye:

• Alag opt-in sehmati har purpose ke liye — (a) avatar banana, (b) returning-visitor face-recognition, (c) voice — teeno alag consent.
• Encryption: Biometric templates AES-256 se encrypted rehte hain (at rest aur in transit).
• Deletion: Purpose poora hote hi ya sehmati wapas lete hi delete — backups aur sub-processors sameत (max 30 din).
• Koi behavioural tracking / targeted advertising biometric par NAHI — sehmati ke saath bhi nahi.
• Kisi teesre vyakti ka chehra/awaaz tabhi jab uski anumati ho — Likeness & Avatar Policy dekhein.

4. Data kaise use hota hai

• Aapke sawaalon ke jawab (AI processing).
• Sehmati par — returning-visitor memory (behtar madad).
• Website-owner ko visitor analytics (kya poochha, kis me ruchi).
• Security, abuse-prevention, legal compliance.

Hum aapka personal data kisi ko bechte nahi hain.

5. AI-training

Hum aapke biometric data (chehra/awaaz) par kabhi model train nahi karte, aur business (website-owner) customers ke visitor-data par bhi default roop se train nahi karte. Agar kabhi general-quality improvement ke liye anonymised data use ho, to wo opt-out ke saath hoga aur is page par saaf disclose kiya jayega.

6. Automated decisions

Shrinam aisa koi automated faisla nahi karta jiska aap par kanooni ya waisa hi mahatvpurna asar ho, bina insani review ke. AI se baat-cheet hamesha AI ke roop me disclose hoti hai.

7. Aapke adhikaar (DPDP)

• Right to erasure: support@hindustaniai.com par mail (usi email se jo baat-cheet me diya) — deletion automatic + poori derived-data chain (conversation, summary, profile, biometric templates — sab).
• Cryptographic deletion certificate: Delete hone par digitally-signed proof.
• Access / correction / consent-withdrawal: Kabhi bhi — assistant me ya email se.
• Right to nominate: Aap kisi doosre vyakti ko nominate kar sakte hain jo aapki mrityu ya asamarthata (incapacity) ki सthiti me aapke in adhikaaron ka istemaal kare (DPDP nomination).
• Grievance & escalation: Neeche section 11, ya Grievance page.

Request kaise handle hote hain. Aapka data surakshit rakhne ke liye, kisi bhi request par kaam karne se pehle hum request karne wale ki pehchaan (identity) verify karte hain. Verified erasure request par hum wo personal data delete kar dete hain jiski ab zaroorat nahi. Halaanki, hum utna hi minimum data rakh sakte hain jitna zaroori ho: (a) kisi kanooni, tax, accounting ya regulatory obligation ko poora karne; (b) kanooni dave sthaapित ya bachaav karne; (c) fraud/abuse/security incident rokne; ya (d) aapki maangi hui service/transaction poori karne ke liye. Aise maamlon me processing us seemit purpose tak hi rehti hai.

8. Storage, retention & suraksha

Data secure cloud par store hota hai — Bharat (Mumbai region) me, encrypted at rest. Purpose poora hone par data delete/anonymise hota hai. Per-category retention:

9. Sub-processors & international transfers

Hum bharose-mand third parties istemaal karte hain: Google Cloud (hosting/storage), Google Gemini (AI processing), Razorpay (payments). AI processing ke dauraan kuch prompts Google ke infrastructure par process ho sakte hain jo Bharat ke bahar ho sakta hai; aise transfers uचित safeguards ke saath hote hain. Payment aur biometric data Bharat me hi rehta hai (RBI/DPDP localization ke anusaar).

10. Data-breach notification

Kisi personal-data breach ka pata chalne par, hum prabhavit users ko bina der soochit karenge aur Data Protection Board of India ko 72 ghante ke andar — DPDP Rules ke anusaar.

11. Children (18 saal se kam)

Shrinam 18 saal se kam ke bachchon ke liye nahi hai. Hum jaan-boojh kar bachchon ka data process nahi karte; agar kisi bachche ka data process karna ho to verifiable maa-baap/guardian sehmati (DPDP-approved tareeke) leni hogi. Bachchon par behavioural tracking / targeted ads bilkul nahi, aur kisi naabaalig ka avatar/voice banana poori tarah pratibandhit. CSAM ki soochna hum authorities ko denge.

12. Grievance & contact

Privacy se judi kisi bhi baat / DPDP request ke liye Grievance Officer: support@hindustaniai.com (details). Samadhan na hone par aap Data Protection Board of India me escalate kar sakte hain.

See also: Likeness & Avatar · DPA (business) · Disclaimer