Shrinam

Refund & Cancellation Policy

Version v1 · Last updated 18 July 2026 · Hindustani AI Logics OPC Pvt Ltd · Made in India 🇮🇳

Ye policy batati hai ki Hindustani AI Logics OPC Pvt Ltd (“Shrinam”) ke paid plans ke liye cancellation aur refund kaise hote hain. Payment karne se pehle ise zaroor padhein.

1. Subscription cancellation

• Aap apni subscription kabhi bhi cancel kar sakte hain — dashboard se ya support@hindustaniai.com par likhkar.
• Cancellation par aapka plan current billing cycle ke ant tak chalta rahega; uske baad renew nahi hoga.
• Monthly/annual plan cancel karne par agli billing nahi hoti — koi automatic charge nahi.

2. Refund eligibility

• 7-din ka window: Nayi paid subscription ke pehle 7 din ke andar, agar service aapki apेksha ke mutabik kaam nahi karti, to aap full refund maang sakte hain — badshart aapne service ka bhaari istemaal na kiya ho.
• Technical failure: Agar hamari taraf se koi verified technical kharabi thi jiski wajah se service use hi nahi hui, to pro-rata ya full refund vichaar me liya jayega.
• Duplicate/galat charge: Galti se do baar ya galat amount charge hone par poora extra amount wapas hoga.

3. Non-refundable cases

• 7-din window ke baad ke usage.
• Aapke Terms/Acceptable-Use ke ullanghan ki wajah se account suspend hone par.
• Third-party (jaise Gemini/Google) ke charges jo aapki apni BYOK key se lage hon.
• Custom/enterprise agreements jinme alag likhit shartein hon.
• Setup/onboarding fees, jab uska kaam ho chuka ho.

4. Refund kaise milega

• Refund request support@hindustaniai.com par bhejein — order-id / registered email ke saath.
• Approve hone par refund usi payment method me hoga jisse payment hua tha (card/UPI/netbanking).
• Refund process hone me aam taur par 5–10 kaam ke din lagte hain (payment gateway/bank par nirbhar).

5. Pricing aur taxes

Sabhi keemat INR (₹) me hain aur GST se alag (exclusive) — applicable GST checkout par joda jaata hai aur invoice par dikhaya jaata hai. Refund me GST-portion applicable niyam ke mutabik adjust hoga. Payments trusted gateway (jaise Razorpay) ke through hote hain.

6. Sampark

Cancellation ya refund se judi kisi bhi baat ke liye support@hindustaniai.com par likhein, ya Grievance Redressal dekhein. Hum 48 ghante me pehli response dene ki koshish karte hain aur 5–7 kaam ke din me samadhan karne ka lakshya rakhte hain.