Shrinam

Terms of Service

Version v1 · Last updated 18 July 2026 · Hindustani AI Logics OPC Pvt Ltd · Made in India 🇮🇳

Ye Terms of Service (“Terms”) aapke aur Hindustani AI Logics OPC Pvt Ltd (“Shrinam”, “hum”) ke beech ek legal agreement hain. Shrinam use karke aap in Terms se sehmat hote hain. Agar sehmat nahi hain, to service use na karein.

1. Service kya hai

Shrinam ek AI-powered website assistant / voice-companion SaaS hai jo websites par visitors se baat karta hai, qualify karta hai, presentations deta hai, aur (sehmati se) yaad rakhta hai. Features waqt ke saath badal sakte hain.

2. Eligibility aur account

• Aapki umar 18 saal se zyada honi chahiye (ya kisi guardian/organization ki ओर se authorized).
• Account ki jankari (PIN, login) aapki zimmedari hai — usse surakshit rakhein.
• Aap galat, dhokha-dhadi wali, ya kisi aur ki jankari nahi denge.

3. Acceptable use

Aap Shrinam ka istemaal kisi gair-kanooni, hanikarak, ya abusive kaam ke liye nahi karenge. Vistaar se Acceptable Use Policy dekhein. Ullanghan par hum aapka access rok sakte hain.

4. AI-generated content — disclaimer

• Shrinam ke jawab AI se bante hain aur galat, adhoore, ya out-of-date ho sakte hain.
• Ye legal, medical, financial ya professional salah NAHI hai — mahatvpurna faislon ke liye expert se salah lein.
• AI-output ke istemaal ki zimmedari aapki hai. Poora Disclaimer dekhein.

5. Payments, plans aur billing

• Paid plans ki keemat aur features Pricing page par hain. Sabhi keemat INR (₹) me hain aur GST se alag (exclusive) — applicable GST checkout par joda jaata hai aur invoice par dikhaya jaata hai.
• Payments trusted payment gateway (jaise Razorpay) ke through process hote hain — hum aapke card/UPI details store nahi karte.
• Subscriptions apne aap renew hoti hain jab tak aap cancel na karein; cancellation ke liye Refund & Cancellation Policy dekhein.
• Agar aap apni khud ki third-party API key (BYOK) laate hain, to aapke cloud/provider par lage charges aapki zimmedari hain.
• Refund aur cancellation ke liye Refund & Cancellation Policy dekhein.

6. Intellectual property aur generated output

Shrinam ka software, brand, logo aur content Hindustani AI Logics OPC Pvt Ltd ki property hai. Aap jo content upload karte hain (knowledge base, documents, photo/voice) uske aap maalik rahte hain; hum use sirf aapki service chalane ke liye process karte hain. AI se bane avatar/voice output ke bhi aap maalik rahte hain (apne consented input se); hum sirf ek seemit license lete hain unhe generate/store/dikhane ke liye, aur default roop se un par model train nahi karte.

6A. Likeness aur avatars

Photo/voice se avatar banane par ek alag binding policy lागू hoti hai — Likeness & Avatar Consent Policy. Aap vachan dete hain ki upload kiya chehra/awaaz aapka hai ya aapke paas us vyakti ki likhit anumati hai; teesre vyakti, celebrity, naabaalig, ya yaun/NCII deepfakes poori tarah pratibandhit hain.

7. Data aur privacy

Aapke data ka istemaal humari Privacy Policy ke mutabik hota hai (DPDP Act, 2023 aligned). Aapko apna data access/delete karne ka haq hai.

8. Service availability

Hum best-effort uptime dete hain par service “as-is” aur “as-available” hai. Maintenance, third-party (Google/Gemini) outage, ya force-majeure se service prabhavit ho sakti hai. Hum ye vachan nahi dete ki service kabhi na rukegi (uninterrupted) ya bilkul error-free hogi.

9. Limitation of liability

Kanoon ke tहत maximum hद tak, Hindustani AI Logics OPC Pvt Ltd kisi indirect, incidental, special, consequential ya punitive nuksaan ke liye — ya lost profits, revenue, data ya goodwill ke nuksaan ke liye — zimmedaar nahi hoga. Humari kul zimmedari aapke dwara pichhle 3 mahine me chukaye gaye amount tak seemit rahegi.

10. Termination

Aap kabhi bhi account band kar sakte hain. Terms ke ullanghan par hum aapka access rok/khatam kar sakte hain. Termination par aapka data Privacy Policy ke mutabik handle hoga. Jin shartein ko apni prakriti ke hisaab se termination ke baad bhi bane rehna chahiye — intellectual property, disclaimers, limitation of liability, indemnity aur governing law sameत — wo termination ke baad bhi lागू rahengi.

11. Changes to these Terms

Hum in Terms ko update kar sakte hain; badlav is page par publish honge (naye “Last updated” date ke saath). Continued use ka matlab sehmati.

12. Indemnification (aapki zimmedari)

Aap Hindustani AI Logics OPC Pvt Ltd, uske directors aur staff ko har us teesre-paksh dave, muqadme, nुकsaan, kharche aur kanooni fees se surakshit (indemnify) rakhenge jo in se paida ho: (a) aapke content — upload ki photo/voice aur generate kiye avatar sameत; (b) in Terms ya Acceptable Use / Likeness Policy ka ullanghan; (c) likeness/publicity/defamation/impersonation dave; ya (d) kisi kanoon ka ullanghan.

13. Business (B2B) customers — data processing

Agar aap Shrinam ko apni website par lagate hain, to hum aapke visitors ka data aapki taraf se process karte hain — is naate humara Data Processing Addendum lागू hota hai (Shrinam = Processor, aap = Fiduciary).

14. Governing law, arbitration aur grievances

Ye Terms Bharat ke kanoon ke tहत hain; kshetradhikar Lucknow, Uttar Pradesh, India. Koi vivaad pehle aapasi baat-cheet se suljhाने ki koshish hogi; na suljhे to Arbitration & Conciliation Act, 1996 ke tहत ek arbitrator dwara, Lucknow, Uttar Pradesh, India seat, English me arbitration hoga. Kisi shikayat ke liye Grievance Redressal dekhein ya support@hindustaniai.com par likhein.