Shrinam

Grievance Redressal

Version v1 · Last updated 18 July 2026 · Hindustani AI Logics OPC Pvt Ltd · Made in India 🇮🇳

Bharat ke Information Technology Act aur niyam, aur Digital Personal Data Protection Act, 2023 ke anusaar, Hindustani AI Logics OPC Pvt Ltd ne shikayaton ke samadhan ke liye ek Grievance Officer niyukt kiya hai. Aapki har shikayat gambhirta se suni jayegi.

1. Grievance Officer

• Naam / Name: Jagdamba Pratap Bhatt
• Designation: Grievance Officer & Data Protection Contact
• Company: Hindustani AI Logics OPC Pvt Ltd
• Email: support@hindustaniai.com
• Registered address: Villa No. 677, Sector B, Eldeco City, IIM Road, Mubarakpur, Lucknow, Uttar Pradesh 226013, India
• Working hours: Somvaar–Shukravaar, 10am–6pm IST

2. Kis baat ki shikayat

• Aapke personal data ke istemaal ya uski suraksha se judi chinta.
• Data delete / access / correction ke anurodh (DPDP rights).
• Kisi content, AI-output, ya service se judi shikayat.
• Payment, billing, ya refund se judi samasya.

3. Kaise report karein

Grievance Officer ko email karein — apna registered email/naam, samasya ka vivaran, aur (ho sake to) screenshots ke saath. Isse hum jaldi samajh kar hal kar paate hain.

4. Samay-seema (timeline)

• Shikayat milne ki pushti (acknowledgement) 48 ghante me.
• Samadhan aam taur par 30 din ke andar (kanooni niyam ke anusaar).

5. Data protection rights

Aapko apna data access, correct, ya delete karwane ka haq hai. Data-erasure ka anurodh service ke andar bhi diya ja sakta hai; execute hone par ek cryptographically-signed certificate banta hai. Vistaar humari Privacy Policy me hai.

6. Aage escalation

Agar humare samadhan se aap santusht nahi hain, to aap apni shikayat Data Protection Board of India (DPDP Act, 2023 ke tहत) me le ja sakte hain. Likeness/avatar-sambandhi takedown ke liye Likeness & Avatar Policy dekhein.